Website Privacy Policy

1. Scope of this policy

This policy is for visitors to opusjustitia.lt and people enquiring about services. It covers the website, initial contact enquiries and related correspondence. It is not a policy for all client files, migration documents, employees or recruitment candidates. Please contact us about the processing arrangements for a particular service before submitting its documents.

2. Who is responsible

The controller is MB “Opus Justitia”, company code 307599993. For privacy questions and rights requests, contact info@opusjustitia.lt or +370 699 88822. The company manager handles these requests.

3. Your enquiry and how it is sent

You may provide your name or company name, phone number or email address, a subject and a brief description. We receive information from the email you send or your direct contact. Please provide only what is necessary for initial contact: do not include personal identification numbers, health or criminal-record information or other sensitive data, and do not send case documents before arranging their submission.

When you select “Send enquiry”, the form data is transmitted to the website server over HTTPS and sent by email to info@opusjustitia.lt. No separate email application is needed. A success message means the mail server accepted the message for sending; it does not guarantee a personal reply or final delivery. Form content is not saved in a separate website database or browser storage; it is processed in our mailbox under this policy. To prevent abuse, the server retains keyed hashes of network addresses, sending counters and random enquiry identifiers without message content. Technical records older than three days are removed on the next request.

The website counts email preparation attempts by day and site language. These totals contain no contact details or enquiry text. We identify enquiries received separately by the marker in the email subject.

Providing information is voluntary. Without a contact detail we cannot reply, and without the substance of your question we cannot assess the enquiry.

4. Purposes and legal bases

Where you enquire about a service for yourself, we process necessary data to take steps at your request before entering into a contract, under Article 6(1)(b) GDPR. We process company representatives’ contact details and general enquiries in our legitimate interest in business communication and responding to enquiries, under Article 6(1)(f). Necessary website and email technical records support operation, troubleshooting and security on that same legitimate-interest basis. We assess these interests against your rights.

We handle privacy requests to comply with GDPR obligations under Article 6(1)(c). Within this policy’s scope, we do not carry out profiling or automated decision-making producing legal or similarly significant effects. Enquiries are not used for newsletters or advertising SMS.

5. Who may receive information

The company manager and the person responsible for the relevant work handle enquiries. Because of existing access to company emails, the external accounting provider may also access their content; the contract addresses confidentiality and personal-data processing.

UAB Interneto vizija (serveriai.lt) provides the website hosting and info@opusjustitia.lt email service. The Google service opusjustitia.info@gmail.com is also used for correspondence. Email and hosting providers process information to deliver their services. Data may be disclosed to competent authorities where required by law. This does not authorise disclosure of an entire enquiry to any service provider.

6. Locations and transfers

Interneto vizija confirmed that hosted files and backups are held in a Vilnius data centre. This does not mean all other providers’ operations occur only in Lithuania. Gmail data may be processed outside the European Economic Area. Google states that it uses adequacy decisions, including the EU–US Data Privacy Framework, and standard contractual clauses where applicable. A link to the provider’s transfer frameworks appears below; you may also contact us for information about applicable safeguards.

7. Retention

We delete an initial email enquiry immediately once it is clear that you will not order services and communication has ended. While an enquiry is being handled, we retain information necessary to respond. If you order services, their records are subject to separate rules determined by the document’s purpose, not this initial-enquiry deletion rule. A necessary portion may be retained for a specific dispute or legal obligation until that purpose ends; this does not mean indefinite retention of all correspondence.

The hosting provider confirmed retention of website request and error logs for 7 days, email sending and delivery records for 1 year, and email login and mailbox-management logs for 6 months. These are log retention periods, not periods for email content; the customer cannot change them.

After working copies and deleted items are removed, data may remain in provider backups. IV backups include emails and hosted files; individual files cannot be removed from them. We do not state an exact final-erasure period for all IV backups because it has not been confirmed. Google describes a usual deletion process of around 2 months and possible retention in backup systems for up to 6 months, subject to exceptions and delays. These descriptions do not confirm complete erasure of a particular email.

8. Your rights

You may request access, rectification, erasure or restriction of processing and, where GDPR conditions apply, receive data in a portable format. Where processing relies on legitimate interests, you may object on grounds relating to your particular situation. These rights are not absolute; we will explain any refusal or applicable exception.

Send requests to info@opusjustitia.lt. If needed, we will request only additional information necessary to verify identity. We will respond without undue delay and within one month of receipt. For complex or numerous requests, this may be extended by two further months, with reasons provided within the first month. You may complain to Lithuania’s State Data Protection Inspectorate or another competent supervisory authority and seek a judicial remedy.

9. Cookies and changes

We have not connected visitor analytics or advertising tracking tools. See the Cookie Policy linked in the footer. If website or enquiry processing changes, we will update this information and its date; this text does not itself authorise a new incompatible purpose.

10. Live chat and AI assistant

Accepting consent in the chat window connects your browser to “tawk.to”. The service processes chat messages, contacts you provide and technical data, including your IP address and browser information, to provide the chat and deliver enquiries. You can start chatting without contact details; a request for a later reply requires an email address and message, with an optional name. You can attach files. The AI does not assess their contents. After ending the chat, you can request its transcript at the email address you specify.

A consent form appears before chatting. If you decline, you can contact info@opusjustitia.lt or +370 699 88822. Your choice to use chat and its device storage is based on consent; the bases for handling your enquiry are described in section 4. You can withdraw consent by contacting us; this does not affect earlier lawful processing.

“AI assistant Apuokas Justicijus” provides general information about services, contacts and how to enquire. It does not give individual legal advice or confirm consultations. Its answers may be inaccurate; a person assesses your specific question. Do not enter sensitive data or information about other people.

“tawk.to” and its sub-processors provide the chat and AI service. The provider describes processing in the United States and transfer safeguards in its Data Processing Addendum and sub-processor list. Chat and ticket records are not automatically removed when a conversation ends: they remain until deleted. Our enquiry retention rule in section 7 also applies to chat copies; the provider describes possible 90-day backups after deletion and legal exceptions. See its storage information.